Online Privacy Policy
This site is owned by HPG, LLC dba Reverba Global™. This privacy policy (“Policy”) explains how we collect, use, disclose, and otherwise process information through our website and SMS/text messaging communications. The Policy does not apply to information you may provide through other means, such as through email messages to us or over the telephone. Please read this Policy carefully and share information with us only if you agree with these terms. By accessing and using our web site, and by providing us with your information, you agree to be bound by this Policy.
Reverba Global is committed to respecting privacy and recognizes the need for appropriate protection and management of any Personal Information that is shared with us. As used in this Privacy Policy, “Personal Information” means any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, either alone or in combination with other information, to personally identify an individual or individual’s household.
Collection of Information
Reverba Global will collect Personal Information, such as your name, e-mail address, address or telephone number, when you voluntarily submit it to us at our web site, such as in connection with the following:
- Patient experience project inquiry forms
- Other submission forms, feature, or functionality posted on our web site from time to time
We may collect the following categories of Personal Information:
- Identifiers, including but not limited to; dates related to an individual (e.g., date of birth, admission to/discharge from hospital); postal address; telephone or mobile phone number; email address; fax number; IP address; URLs; account names; Social Security Number; passport, driver’s license, state identification card, vehicle identifiers, license plate numbers, device identifiers, and other unique identifying numbers, characteristics, or codes. For patient engagement programs, identifiers also include mobile phone numbers used for Twilio A2P messaging, SMS communications, survey links, QR codes, patient or participant IDs, appointment or reminder identifiers, and other communication tokens that can reasonably identify an individual or be associated with a specific patient, participant, or engagement record.
- Internet or other electronic network activity (e.g., browsing history, search history, information, Google tracking pixel, regarding your interaction with our website)
- Geolocation data (including all geographic subdivisions, smaller than a state)
- Any unique identifying number, characteristic or code
Your Personal Information will be used by Reverba Global for the purposes for which you supplied it to us. Reverba Global will use your Personal Information only in the minimal amount necessary and exclusively in the appropriate course of business. Reverba Global will not sell, trade, rent or in any way disclose your Personal Information to any third party for the third party’s own use without your consent, except as described in this Policy or where Reverba Global reasonably believes that such disclosure is required by law. In the unlikely event that Reverba Global or part of its business is acquired or merges with another business, Reverba Global may transfer data to that business, which may include your Personal Information. You may request modification or removal of your Personal Information by contacting Reverba Global at the following email address: compliance@reverba.com. Information that has been de-identified, anonymized, and/or aggregated may not be retrievable or traced back for destruction, deletion, or modification.
Reverba Global may collect information about your web viewing habits while you navigate this site, including the following:
- Aggregated Data. Reverba Global may collect user information and content in the aggregate as you use this web site to analyze our overall usage patterns. Aggregate data does not contain any Personal Information.
- Server Logs. Reverba Global may collect information from our server logs. These logs may include information such as your Internet Protocol address, browser details, the date and time of your request and certain information about your usage of this web site.
- Cookies. We may place a text file called a “cookie” on your computer. This cookie does not contain Personal Information, although it will enable us to relate your use of this web site to information that you have specifically and knowingly provided. A cookie cannot read data off your computer or read cookie files created by other sites. Reverba Global may use cookies to track user traffic patterns and analyze our overall usage patterns. You can refuse cookies by turning them off in your browser; however, our web site may not function as intended if you do so.
- Links. Reverba Global may track whether links to external web sites are followed or clicked.
SMS Communications and Consent
If you provide your mobile phone number to Reverba, you may receive SMS/text messages related to your interactions with our services, including but not limited to:
- Transactional notifications
- Customer service or support updates or notifications
- Appointment or engagement reminders
- Account-related messages
- (Optional) marketing or promotional communications (if separately opted-in)
Consent
By providing your phone number and opting in via our forms, you expressly consent to receive SMS messages from Reverba for the specific purposes described at the time of opt-in. Consent is not a condition of purchase.
Message Frequency
Message frequency varies depending on your interactions with our services and the specific purposes described at the time of opt-in; you may receive up to 3-10 messages per month.
Fees
Message and data rates may apply depending on your mobile carrier plan.
Opt-Out
You may opt out of receiving SMS messages at any time by replying STOP to any message. After sending STOP, you will receive a confirmation message and no further messages will be sent. You may text HELP for assistance.
Data Use and Sharing
Reverba does not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.
Record of Consent
We maintain records of SMS consent in accordance with applicable laws and industry standards.
Terms of Use
SMS/text communications are also governed by our Terms of Use, available at https://reverba.com/terms-of-use/, which is provided alongside this Privacy Policy.
Links to Other Sites
This web site may contain links to a number of sites, which are not owned by Reverba Global, that we believe may offer useful information. The privacy policies and procedures described here do not apply to those web sites. You should contact those web sites directly for information on their data collection and use.
Data Security
Reverba Global is committed to providing reasonable measures to protect your Personal Information from any unauthorized access or disclosure and uses industry standard measures to protect your information. In addition to the steps taken by Reverba Global, you should also take measures to safeguard your Personal Information.
This web site is hosted in the United States. If you are visiting our web site from outside the United States, you are transferring your Personal Information into the United States when you voluntarily submit your Personal Information. Many regions, such as the European Union (i.e. GDPR), have data collection protections that differ from U.S. law.
For California Residents
California Civil Code Section Title 1.81.5, also known as the “California Consumer Privacy Act of 2018”, permits individuals who reside in California to request and obtain from us, twice per year and free of charge, information about: the categories of personal information we have collected about you; the categories of sources from which your personal information is collected; the purpose for collecting your personal information; the categories of third parties with whom we share your personal information; and the specific personal information that we have collected about you.
If you are a California resident and would like to make such a request, please contact us by phone at 800.481.8753. You can also submit a request through our website www.reverba.com.
For all other states and internationally, you can submit your request by calling 800.481.8753, using the address above or by email to compliance@reverba.com.
Written requests should state that the request is being made under the California Consumer Privacy Act.
Privacy Policy Updates
Reverba Global may amend this Policy from time to time. Any substantial changes to the Policy will be promptly communicated on this page. By accessing and using our site after a change is made to the Policy, you agree to be bound by the Policy as revised.
Questions
If you have questions, want more information or would like to report a problem regarding the handling of your personal information, please contact privacy@reverba.com.
If you believe your privacy rights have been violated , you have the right to file a complaint with the applicable governmental agency. You will not be penalized or retaliated against for filing a complaint.
Last Updated: August 11, 2026
